- Processing of your order: 24 hours
- DELIVERY :
- Poster in stock: 24 to 48 hours.
- Print on demand (printing + delivery): 4 to 5 working days.
- Available for France, Germany, Belgium, Spain and Luxembourg.
You can contact me by email if you have any questions: contact@modern-map.com
- Order Cancellation Policy:
Most orders are processed within 24 hours. If you wish to cancel your order for any reason, please email me at contact@modern-map.com as soon as possible.
No order cancellation request can be taken into account if it has already been processed.
- Address errors:
It is your responsibility to verify the accuracy of this address and to contact me as soon as possible to inform me of the change. This can only be made if your order has not yet been processed.
I can be held responsible for incorrect shipping information. Furthermore, I am also not responsible for refused or undeliverable orders (inaccessible addresses, incomplete addresses, etc.).
In these latter cases, these packages can be returned to me, but not always.
Return and Refund Policy
My items are carefully checked before each shipment. However, if your product has a defect, please send me a photo of the product in question, along with your order number, to contact@modern-map.com
To be eligible for a return and refund, the item must be new, unused , and in the same condition as when received.
My return policy is valid for 30 days from receipt of your products.
Even though I'm sure you'll enjoy your order 🙂, if you still want to make a return - whatever the reason - a 10% fee will be deducted from your refund amount (corresponding to the average cost of shipping).
A return label will be sent to you within 24 to 48 hours of your request. You can then drop off your package at a TNT relay point.
Once the product has been received and checked, you will be refunded within 48 hours and it will take approximately 3 to 5 working days to receive your money.
Please note: personalized cards are non-refundable.
Each personalized world map is custom-made according to your choices (size, support, QR code, addition of the village or city of your choice). For this reason, I cannot cancel or refund an order once it has been processed. I therefore invite you to carefully check your information before confirming your purchase. Thank you for your understanding.
Late or missing refunds:
- If it has been more than 7 business days and you still do not have your money, please contact me at contact@modern-map.com, I will do what is necessary to resolve the problem.